1. Information we handle
Dentmores may handle account details such as your name, email address, Ugandan mobile number, address, and account identifiers. We also handle appointment requests, selected services, patient notes, booking status, notifications, support messages, and the location you choose to save or permit your browser to provide.
2. Payments
Pesapal processes the payment interaction. Dentmores keeps the transaction references, amount, payment status, and reconciliation information needed to connect a verified payment to the correct appointment. Do not send card details, wallet credentials, passwords, or one-time codes to Dentmores support.
3. How we use information
- Provide and protect your patient account.
- Show suitable approved providers and calculate distance when location is available.
- Create, manage, and notify you about appointments.
- Start and reconcile Pesapal payments.
- Send service messages through the app, email, or SMS.
- Prevent abuse, investigate incidents, and comply with applicable Ugandan law.
4. When information is shared
Relevant booking and contact information is shared with the provider involved in your appointment. Dentmores also uses service providers that support hosting, authentication, payments, and SMS delivery, including Supabase, Pesapal, and SMSDual. Information may be disclosed where required by law or necessary to protect patients, providers, Dentmores, or the public.
5. Location and device permissions
Browser location is optional. If you decline it, you can still search by area and enter an address manually. Dentmores does not request background location through the patient web app.
6. Cookies, security, and offline use
Dentmores uses essential session cookies to keep you signed in. The installable web app caches only static assets and an offline shell; it does not cache authenticated pages, appointments, profiles, APIs, or payment information for offline use. No internet service can guarantee absolute security, so keep your credentials private and contact support if you suspect misuse.
7. Retention and your choices
Dentmores keeps information for as long as needed to provide the service, resolve disputes, maintain transaction and care records, prevent fraud, and meet legal obligations. You may ask for access, correction, or deletion where applicable by emailing support. Some information may need to be retained for legal, safety, or accounting reasons.
8. Contact and changes
Questions or privacy requests can be sent to support@dentmores.com. Dentmores may update this notice as the service changes and will publish a revised effective date.